Effective Date: [28^th Dec’2023]]
Last Updated: [28^th Dec’2023]]

Introduction

RIK Healthcare Solutions & Consultant LLP (“we,” “our,” “us”) values your privacy and is committed to protecting your personal and health-related information. This Privacy Policy explains how we collect, use, store, and safeguard information in connection with our healthcare support, billing, and IT services.

Information We Collect

We may collect and process the following types of information:

• Personal Information: Name, contact details, email address, and company information.
• Healthcare Data (PHI): Patient demographic details, insurance information, medical records, and billing data (collected only under Business Associate Agreements).
• Technical Information: IP address, browser type, and system logs for operational and security purposes.
• Business Information: Service usage details, communications, and preferences.

How We Use Information

We use collected information for:

• Providing healthcare RCM, billing, and administrative services.
• Processing payments and insurance claims.
• Communicating with clients and partners.
• Improving service quality and system performance.
• Ensuring legal and regulatory compliance, including HIPAA requirements.

Data Security

We implement administrative, technical, and physical safeguards to protect data against unauthorized access, loss, or misuse. This includes encryption, access control, secure servers, and regular audits.

Data Sharing

We do not sell or rent personal data. Information may be shared only with:

• Authorized staff bound by confidentiality agreements.
• Third-party vendors under HIPAA-compliant Business Associate Agreements (BAAs).
• Legal or regulatory authorities when required by law.

Data Retention

We retain information only as long as necessary for operational, contractual, or legal obligations. Upon request or contract termination, data is securely deleted or returned.

User Rights

You have the right to access, correct, or delete your personal data. To exercise these rights, please contact:
📧contact@rikhealthcare.com

Changes to this Policy

We may update this Privacy Policy periodically. Updates will be posted on our official website, and continued use of our services constitutes acceptance of these terms.